Protocol

• We suggest that you wear the bathrobe and slippers you will find in your room.
• A bathing suit is mandatory. It can be purchased at our spa desk for 16.50 €.
• Wearing a swim cap is mandatory in the spa (available for purchase at €2).
• For the treatments, in the cabins we will provide you with the needed material (disposable underwear and towels)
• Our massage therapists are highly trained professionals and will ensure your comfort at all times.

We recommend that you leave your personal valuables in the safe in your room – we cannot be responsible for lost or stolen items in the Spa.

If you have health problems or are pregnant, please be sure to notify our staff at the time of booking your treatment. Some treatments may not be appropriate.

• A full menu of spa treatments is in your room and on our website.
• If you think you may need help in choosing a service, we recommend you call the spa directly or simply ask at the reception desk where we will be glad to help.
• We also recommend scheduling your spa services in advance.

• Your expectations and preferences are our priority.
• Please don’t hesitate to let your therapist know if you feel uncomfortable with any aspect during your treatment (pressure, music, temperature, etc.). We will gladly make any necessary adjustments for your comfort.

• Please arrive at least 10 minutes before your appointment.
• Arriving late, unfortunately, limits the time allocated for treatment, reducing its effectiveness and most importantly your pleasure and enjoyment.
• As a courtesy to all our clients, all treatments are performed on schedule.
• The service charge will always be applied in full.

• We kindly ask that, if you need to modify or cancel your appointment, you notify us as soon as possible — at least 24 hours in advance for weekday services and 48 hours for services from Friday to Sunday.
• In the case of cancelled reservations within the last 24 or 48 hours respectively before the service and of no-shows, we will charge the full amount of the reserved treatment.

• Guests under 16 cannot access the water area, the sauna and the steam room.
• In case of reserved treatments, parents must accompany them straight to the treatments room.

• We accept all major credit cards and cash.
• As a guest of the Hotel Gran Claustre, spa services can be charged to your hotel room if desired.v

We will appreciate to get your feedback about the received treatment, whether it is positive or negative, since it is our way to improve our service day by day.